Shipping Policy

Thank you for choosing our products! To ensure a smooth shopping experience, here are our shipping terms:

1. Shipping Time:

• Standard Shipping: Most orders are delivered within 7-15 business days (excluding weekends and holidays).
• Expedited Shipping: We offer expedited shipping, typically delivering within 3-7 business days, depending on the destination.
• Special Circumstances: Some regions may experience delays due to customs clearance, air transport schedules, or other factors.

2. Shipping Methods:

We partner with multiple reliable global logistics companies. Our system automatically selects the best shipping method to ensure timely and safe delivery of your order. The specific shipping method will depend on the destination country/region.

3. International Shipping:

We offer shipping worldwide and can deliver to most countries. If your region has any special requirements or restrictions, our customer service team will contact you promptly and assist with any issues.

4. Shipping Fees:

• Standard Shipping: Most areas benefit from free or low-cost standard shipping.
• Expedited Shipping: Expedited shipping fees are calculated based on destination, delivery speed, and package weight.
• Discounted Shipping: We periodically offer shipping discounts or special promotions—please keep an eye on our announcements for details.

5. Order Processing and Shipment:

    Generally processed and shipped within 1-3 business days.

6. Tracking and Updates:

All shipped orders come with tracking information. You will receive an email with the tracking number once your order has shipped. You can track the progress of your package on the logistics company’s website.

7. Customer Responsibility:

• Accurate Address: Please ensure that the shipping address provided is correct. If the address is incorrect or incomplete, the customer will be responsible for the additional shipping costs for resending the package.
• Customs Duties and Taxes: If customs duties or import taxes are required by the destination country/region, the customer is responsible for these charges. We cannot predict specific tax fees, so we recommend checking local customs regulations before purchasing.

8. Damaged or Lost Packages:

• Damaged Products: If your product is damaged during shipping, please take a photo upon receiving the package and contact our customer service team immediately. We will arrange for a replacement or refund.
• Lost Packages: If your package is lost during transit, we will work with the shipping company to investigate the issue, and if necessary, we will reship the order.

If you have any questions or concerns, please feel free to contact our customer service team. We are dedicated to providing you with the best possible service and experience!